Overview
Technician Klerksdorp Jobs in Johannesburg, South Africa at JDBC
Fidelity Cash Solutions – Cash Master
Reporting to: Operations Manager Cash Master
The above position is vacant at Cash Master in Klerksdorp reporting to the Operations Manager, Cash Master. Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations, and Call Centre.
Minimum Requirements
Matric / Grade 12 / National Senior Certificate.
Valid Driver’s License.
Outstanding customer service skills.
Technical experience.
Excellent technical, problem solving and analytical skills.
Strong written and oral communication skills.
Ability to work weekends and holidays.
Grade C PSIRA Registered.
Key Performance Areas: (not totally
inclusive
)
Provide service and customer support during field visits or dispatches.
Manage all on-site installations, repairs, maintenance, and test tasks.
Diagnose errors or technical problems and determine the proper solution.
Comprehend customer requirements and make appropriate recommendations/briefings.
Produce timely and detailed reports.
Recordkeeping:
Document all actions and call details, job cards completed in detail, group SLA updates, etc.
Operate vehicle in a safe manner.
Adhere to all company’s filed procedures and processes.
Maintain a professional appearance.
Build positive working relationships with customers.
Adhere to SLA requirements/time frames and monthly preventative maintenance on devices.
Adhere to management instructions.
Core Competencies
Demonstrates integrity by modelling Cash Master’s values and ethical standards.
Strong analytical skills.
Focuses on impact and result for the client and responds positively to feedback.
Leads teams effectively and shows conflict resolution skills.
Consistently approaches work with energy and a positive, constructive attitude.
Builds strong relationships with clients and external actors.
Remains calm, in control and good-humored even under pressure.
Demonstrates openness to change and ability to manage complexities.
Ability to advocate and provide policy advice.
Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective teamwork, collaborative behavior, and team spirit.
Ability to develop collaborative and harmonious relationships with external partners and clients at the senior level.
Excellent communication and negotiation skills to persuade and influence others.
Ability to multi-task and prioritize work schedules.
Skills
Analytical.
Communication.
Critical thinking.
Diplomacy.
Leadership and team building.
Change management.
Project management.
Persuasion and influencing.
Judgment and decision making.
Service orientation.
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE.
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Architecture and Planning
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Title: Technician Klerksdorp
Company: JDBC
Location: Johannesburg, South Africa
Category: Business (Operations Manager)
