Overview
Technician Jobs in Kuruman, Northern Cape, South Africa at TCM – Technology Corporate Management
Title: Technician
Company: TCM – Technology Corporate Management
Location: Kuruman, Northern Cape, South Africa
Kuruman / Kathu Northern Cape + Surrounding.
The job profile and the job objectives contained herein is not exhaustive, and Employees may from time to time be requested to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job profile, or in accordance with operational requirements.
Job Purpose TCM’s Services division strives to achieve service excellence through the provision of exceptional customer experience and operational efficiency. The support services from the division encompasses the design, implementation, maintenance, and support of infrastructure. This is carried out on an outsourced, project or managed services basis or as per the SLA. The role of the technician is to fulfil on the company’s service delivery obligations across TCM, customer and / or partner sites. Key Responsibility Areas
Daily Duties
Ability to repair and work on ATM’s, printers, desktops, servers and mobile computing.
Strive for Fix First time Policy to avoid call backs.
Maintain SLA’s, escalate when not able to resolve issue or meet SLA.
Maintain accurate records on the company systems.
Return spares or relevant equipment promptly.
Maintaining any equipment including tablets and tool bag at highest levels.
Always maintain general professionalism and positive attitude.
Ensure customer satisfaction
Position Requirements
Required Skills
Good diagnostic skills
Excellent Technical Skills
Manage hardware Support/workshop space.
Take personal responsibility to ensure you are certified with DELL, HP and Lenovo OEM training.
Hardware and software support – Lenovo, HP, DELL and Apple
Printer Support
Experience
5 years of experience
Service delivery experience
Customer engagement
Other Requirements
Working of standby and overtime is required.
Traveling (between TCM offices and clients);
Stock taking, required to be available on weekends when needed;
Working reliable transport/vehicle and valid drivers license
Attending to calls at several client’s sites as and when is required;
Attention to detail.
Good diagnostic skills.
Must have own reliable transport.
Based at customer due to business requirement.
Qualifications/ Certificates
Matric
A+
N+
Other Qualifications
Technical support (equivalent to A+ and N+)
Personal Qualities/ Attributes
Professionalism when interacting with clients.
Punctuality on appointments and accurate timeous feedback to clients
Honesty in updates on calls
Self-motivated and ability to work independently within parameters.
Must have integrity and strong work ethics.
Ability to perform under pressure and meet deadlines.
Excellent Interpersonal Skills
Ability to develop strong relationships within the company and with clients.
Willingness to work overtime and over weekends when required.
Attention to detail and concern for excellence.
Must be well organized, reliable, and responsible.
Good time management skills and ability to multitask.
Strong logic thinking and problem-solving capabilities.
Ability to communicate effectively.
Must have people skills.
