Technical Support Specialist Jobs in Johannesburg, South Africa at Danté Personnel Recruitment
SA – Gauteng, Johannesburg CBDR 22 000 – R 30 000 Cost To Company (50% Medical Aid)
Technical Support Specialist needed in Johannesburg South for a electrical company
Salary: R22 – 30 000 CTC
Minimum requirements:
Diploma/degree in Electrical and/or completed your Trade Test
3+ years’ experience in the electrical field
Prior experience in technical support, customer service, or field support in the electrical
industry is a plus
Familiarity with industrial electrical equipment, automation devices, or control panels.
Knowledge of safety standards and basic troubleshooting tools
Basic knowledge of electrical systems, circuits, and devices
Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components
Respond to customer inquiries via phone, email, or Whats App regarding electrical
products and equipment.
Guide customers through installation, operation, and maintenance procedures
Document customer issues, resolutions, and service reports accurately in the support system
Escalate technical problems to engineering or field teams when necessary
Ensure Freshdesk is continuously up to date.
Maintain up-to-date knowledge of company products, features, and industry standards
Provide basic training or guidance to customers on product usage and safety.
Create detailed electrical drawings to support panel design and production.
Provide accurate and timely quotations for custom panels and non-standard product requests.
Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.
Consultant:
Charlene Nel – Dante Personnel Pretoria Silver Lakes
Title: Technical Support Specialist
Company: Danté Personnel Recruitment
Location: Johannesburg, South Africa
Category:
