Overview
Technical Support Specialist Jobs in Durban, South Africa at Ntice Sourcing Solutions
Position: Technical Support Specialist (41878)
Job title:
Technical Support Specialist (41878)
Job Location: Kwa Zulu-Natal, Durban
Deadline: April 26, 2025
Job Description
We are seeking a skilled Technical Support Specialist to provide comprehensive IT support across our global offices. This role requires troubleshooting expertise across desktop systems, hardware, software, network infrastructure, and printers. The candidate will work remotely but may need to visit the Durban office occasionally for on-site support. This role will involve working with teams across multiple regions including the UK, Spain, South Africa, and the USA.
Patience will be essential when assisting colleagues, particularly those who may face language barriers, such as our Spanish team.
Key Responsibilities:
Provide technical assistance for Windows and Mac PCs
Troubleshoot and resolve hardware, software, and networking issues
Offer support for printers, peripherals, and other IT-related equipment
Assist employees with software installations, updates, and technical enquiries
Collaborate with global teams to ensure smooth IT operations
Maintain accurate records of technical issues and solutions
Preferred Qualifications /
Experience:
Microsoft MCSA / Windows Server Hybrid Administrator Associate or CompTIA Network+ equivalent
Microsoft Certified:
Security Operations Analyst Associate or CompTIA Security+ equivalent (Advantageous)
Requirements:
Experience in desktop support, hardware/software troubleshooting, and network support
Strong knowledge of Windows and Mac operating systems
Ability to work independently and communicate effectively in a remote setting
Willingness to visit the Durban office for occasional on-site support
Strong patience and communication skills
#J-18808-Ljbffr
Title: Technical Support Specialist
Company: Ntice Sourcing Solutions
Location: Durban, South Africa
Category: IT/Tech (Technical Support, IT Support, HelpDesk/Support, Desktop Support)
