Overview
Technical Support Officer Jobs in Pretoria at Health Informations Systems Program
Vacancies: Health Information Systems Program South Africa NPC (2003/005786/08)
Location : Pretoria,South Africa
Start Date : April 2025
About HISP-SA
HISP-SA provides a wide range of digital health solutions including clinical decision support, laboratory systems, mobile health and data management. Our comprehensive suite of healthcare IT solutions improves many lives with a focus on digital transformation. Our purpose is to build better lives with digital solutions.
Technical Support Officer
The Technical Support Officer will provide frontline IT support for HISP SA users, ensuring smooth operation of devices, networks, software, and other IT-related infrastructure. The role will also oversee the organisations internal ticketing system management, user training for better support requests, and procurement assistance.
Key Responsibilities:
User Device Support (Laptops & Peripherals)
Troubleshoot hardware faults and software malfunctions
Perform initial setup of new devices
Sanitize and securely wipe returned devices
Provide general tech support for end users
Support HISP UPS devices for power management
Set up and Maintain a complete asset registry and ensure it is always up to date
Facility Support
Maintain WiFi connectivity at office locations.
Troubleshoot printers, input and output devices.
Support the business continuity plan and related equipment for HISP House (batteries, generator, UPS, water, etc)
Problem reporting and follow-up with Service providers and provide advice on the connectivity options for facilities to be reviewed by a Line Manager
Procurement Assistance
Assist in defining device specifications for procurement
Training & User Education
Conduct brief user training on effective ticket creation in the organisations internal ticketing system
Microsoft 365 Administration
Create and manage email and user accounts.
Address Microsoft Teams-related queries.
Perform user access audits for security and compliance
Other IT Support Responsibilities
Manage monitors, emergency power supply units, and other peripherals.
Provide IT support during training sessions at HISP House or external facilities.
HISP employees Connectivity Support
Remotely troubleshoot internet issues for employees
Ticketing Systems Support
Coordinate tickets, assigning them to the correct teams.
Manage account creation requests.
Provide general IT support via ticket resolution
Job Requirements:
Diploma in Information Technology (IT, Computer Science, Information Systems, IT Support services or Technical Support) will be an added advantage
Technical Certifications (Highly Recommended)
CompTIA Network+, CompTIA A+ – Essential for IT support certifications
Microsoft 365 Certified and hands-on experience with Microsoft 365 administration
1-3 years of experience in IT support/helpdesk roles
Experience using ticketing systems (preferably Zammad, but others like ServiceNow, Freshdesk, or JIRA are acceptable).
Basic networking experience
Knowledge of device setup, maintenance, and sanitization
Application process
To apply, please complete the following form: https://docs.google.com/forms/d/e/1FAIpQLScszn-J1Jt-WzNQKs9uZOQuX-ZShLTubzDuzD3lM4cENj2suw/viewform?usp=preview
Applications will close at midnight on 30 March 2025. Communication will be limited to shortlisted candidates.
In evaluating prospective applicants and making the final selection, consideration will be given to HISP-SA’s Employment Equity objectives. Should you not receive correspondence from HISP-SA within 14 days of the closing date, please consider your application unsuccessful.
HISP reserves the right not to make an appointment.
Enquiries: [email protected]
Job Type: Full-time
Pay: From R300Â 000,00 per year
Application Question(s):
Strong knowledge of local and international regulatory frameworks
Postgraduate qualification in Finance, accounting, business, or economics or studying towards one (CA (SA), SAIPA, ACCA, CIMA etc)
Experience:
Governance, Risk & Compliance: 5 years (Required)
License/Certification:
CRISC, CISA, CISM, or equivalent (Required)
Application Deadline: 2024/11/20
Title: Technical Support Officer
Company: Health Informations Systems Program
Location: Pretoria
