Overview
Technical Support Engineer Jobs in Johannesburg, South Africa at Badri Management Consultancy
Johannesburg, South Africa | Posted on 03 / 14
Designation:
Technical Support Engineer
Job Description: Technical Training & Support
Some of the tasks will include (You will be trained on our product offerings):
Conduct online demos and customer training.
Handle 4 to 5 training sessions per day or equivalent support requests.
Offer technical support services through voice, email, and chat-based technical support.
Requirement gathering and analysis.
Perform in-depth systematic troubleshooting.
Respond to RFI requests and timely follow up with contacts.
Engage with various teams within Zoho to help gather information and solve technical problems.
Flexibility to travel within the country.
Deliver accurate and timely solutions to customers.
Requirements
Skillsets
Required:
Keen to learn new technologies.
Passionate to learn and grow together.
Excellent in written and spoken English.
Basic knowledge of MySQL.
Knowledge of REST APIs.
Basic knowledge of third-party connection platforms (Postman, Zapier, etc).
Good problem-solving skills and customer-focused attitude.
1 year or more experience in a client-facing role.
Ability to perform configuration changes to fulfill customer requests.
Ability to reproduce, document, and communicate bugs to developers and customers.
Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem.
Multitask across systems and applications, analyze and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.
Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets or trainings.
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Title: Technical Support Engineer
Company: Badri Management Consultancy
Location: Johannesburg, South Africa
Category: IT/Tech (Technical Support, IT Support, HelpDesk/Support, Systems Administrator)
