Overview
Technical Support Engineer Jobs in City of Johannesburg, Gauteng, South Africa at Wasion
Title: Technical Support Engineer
Company: Wasion
Location: City of Johannesburg, Gauteng, South Africa
Key Responsibilities:
(1) Provide daily technical support for smart meters, DCUs and related products.
(2) Assist customers with product testing, laboratory testing, field testing and acceptance activities.
(3) Perform product parameter configuration, firmware upgrades, log collection and basic fault analysis.
(4) Assist in troubleshooting common technical issues including communication, registration, meter reading and relay control.
(5) Collect and document customer technical requirements and on-site issues, and feed back to relevant departments in a timely manner.
(6) Track technical issue progress and drive issues to closure.
(7) Assist in preparing technical documentation and project-related materials.
(8) Support sample preparation, project delivery, FAT and after-sales technical work.
(9) Undertake customer site visits and short-term domestic travel within South Africa as required by projects.
Qualifications:
1、Education
National Diploma or equivalent. Electrical Engineering, Electronic Engineering, Communication Engineering, Automation, Computer Science or a related field is preferred.
2、Skills
(1) Basic knowledge of electrical, electronic or communication technologies.
(2) Proficient in using computers and standard office software, with basic data organisation and document writing skills.
(3) Ability to understand basic electrical wiring diagrams, communication parameters and product technical documentation.
(4) Experience in technical support for smart meters, AMI, communication devices or related products is an advantage.
(5) Basic problem-analysis and troubleshooting skills.
(6) Knowledge of a local South African language in addition to English is an advantage.
(7) A valid driver’s licence is preferred.
3、Personal Attributes
(1) Strong sense of responsibility, with good execution and issue follow-through.
(2) Good communication and coordination skills, with a customer-service mindset.
(3) Strong learning ability, able to quickly get up to speed with products and project requirements.
(4) Detail-oriented and patient, able to work in both laboratory and field support environments.
(5) Willing to undertake occasional short-term business travel and on-site work.