Overview
Technical Support Engineer Jobs in Cape Town, South Africa at Hikvision South Africa
Hikvision is the world’s largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.
RESPONSIBILITIES:
Possess in depth knowledge of security products and system;
Responsible for technical support and introduce new product feature to clients;
Consulting or answering inquires of clients regarding Hikvision products and solve technical problems;
Provide technical training to employees of clients to help them improve their level of technical;
Compile technical documents about products, technology and solutions of Hikvision;
Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
To coordinate resources, provide technical support.
MINIMUM REQUIREMENTS:
Understanding Hikvision Products;
Minimum 3 years’ of experience in equivalent position;
Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
Personal integrity and strong team spirit;
Independent work skills and strong in pressure resistance;
Understand the sense of responsibility, carefulness and coordination;
Decent adaptability to work in multicultural organizations.
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Title: Technical Support Engineer
Company: Hikvision South Africa
Location: Cape Town, South Africa
Category: Engineering (Systems Engineer), IT/Tech (Systems Engineer)
