Overview

Technical Support Consultant Jobs in Boksburg, Gauteng, South Africa at The Messenger Network

Title: Technical Support Consultant

Company: The Messenger Network

Location: Boksburg, Gauteng, South Africa

About Us

The Messenger Network (TMN) is an agile, fast-growing tech company and a leading B2B SaaS reseller. As an official partner of Wati (WhatsApp API) and monday.com, we help businesses across South Africa automate their operational workflows and scale their customer engagement.

Why We Are Hiring

Because TMN manages mission-critical communication infrastructure and operational workflows for our clients, downtime is not an option. We are looking for a highly capable, empathetic Technical Support Agent to act as our frontline problem-solver. If you love diving into software integrations, untangling broken automations, and helping clients get the most out of their tech stack, this is the role for you.

The Role & Who You'll Work With

This is not a script-reading, entry-level call center job. You will provide rapid, highly technical L1 and L2 support to our B2B clients, ensuring their monday.com workflows and WhatsApp API connections through Wati function flawlessly. You will work closely with our Technical Manager and the Sales team to ensure smooth client onboarding and issue resolution.

Key Responsibilities

  • Ticket Resolution. Manage and resolve inbound support queries via email, chat, and our internal monday.com service desk, adhering to strict SLAs.
  • Platform Troubleshooting: Diagnose and resolve complex issues related to Wati automated routing, chatbot flow errors, and monday.com board automations.
  • Integration Support: Assist clients with the technical setup and troubleshooting of Webhooks, Pabbly.com, or Latenode.com to ensure seamless data flow between Wati and their external CRMs.
  • Meta Ecosystem Navigations: Guide new clients through the often tricky Meta Business Manager verification processes and WhatsApp API approvals.
  • Client Empowerment: Continuously update the TMN Knowledge Base and create quick "How-To" video snippets for common client roadblocks.

What You Need to Succeed

  • Experience: 2–3 years of hands-on experience in B2B technical support, ideally for a SaaS product, CRM, or CPaaS provider.
  • Technical Literacy: Strong, practical understanding of how REST APIs, webhooks, and third-party automation tools (like Make.com or Zapier) function.
  • Problem-Solving Matrix: High logical reasoning ability to map out broken workflows and identify the exact point of failure in a client's system.
  • Communication: Exceptional written and verbal English skills, with the ability to translate complex technical concepts into simple instructions for non-technical business owners.
  • Resilience: A calm, empathetic demeanor when dealing with frustrated clients experiencing technical difficulties.

What We Offer

  • A deep-dive into leading global SaaS platforms (Wati & monday.com).
  • A collaborative, dynamic, and collaborative on-site team environment where you can learn and solve problems in real-time alongside leadership.
  • A modern workspace equipped with the tools you need to succeed.
  • A fast-paced tech setting where your proactive problem-solving directly impacts client retention and company growth.

Apply

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