Overview
Technical Support Consultant – BPO Jobs in Johannesburg Metropolitan Area at IntelliBPO
Title: Technical Support Consultant – BPO
Company: IntelliBPO
Location: Johannesburg Metropolitan Area
Company Description IntelliBPO is a relationship-driven outsourcing partner that prioritizes understanding each client’s unique operations, needs, and pressure points. The company delivers personalized customer care, digital customer experience, and technology solutions designed to be responsive and dependable. Acting as an extension of the businesses it supports, IntelliBPO integrates people, systems, and operational discipline to create aligned and thoughtful service environments. The organization offers outsourced, co-sourced, and hybrid models, consistently focusing on work that is well run, clearly understood, and tailored to each client’s standards and expectations.
Role Description The Technical Support Consultant – BPO is a full-time, on-site role based in the Johannesburg Metropolitan Area. The consultant will provide technical and customer support to clients’ end users, resolve product and system issues, and handle incoming queries via phone, email, and chat. Day-to-day responsibilities include diagnosing and troubleshooting technical problems, documenting cases, escalating complex issues, and following up to ensure resolution and customer satisfaction. The role also involves collaborating with internal teams to improve support processes, maintaining accurate records in ticketing systems, and adhering to service-level agreements. The consultant is expected to deliver clear, professional communication and embody IntelliBPO’s commitment to reliable, partnership-focused service.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve issues efficiently.
- Candidates should possess solid Analytical Skills to interpret data, identify root causes, and recommend effective solutions.
- Candidates should possess Customer Support and Communication skills to manage inquiries, explain technical information clearly, and maintain a professional tone.
- Relevant experience in a BPO or contact center environment, especially in a technical or customer support role, is beneficial.
- Knowledge of ticketing systems, basic networking concepts, and common software/hardware environments is an advantage.
- Ability to work in a structured, fast-paced setting, maintain attention to detail, and meet performance targets.
- High school diploma or equivalent required; post-secondary education or IT certifications/Qualifications (e.g., CompTIA A+, ITIL) are a plus.
- Minimum 2 years work experience in a Call Centre Customer Care, Desktop Support, Background in IT