Overview
Technical Support Advisor Jobs in Johannesburg, South Africa at Staff Solutions
Responsibilities:
Provide technical support to branches, dealers, and clients.
May be required to travel within the borders of RSA and cross-border at short notice.
Develop and maintain good relations with branches, dealerships, and clients.
Attend technical meetings.
Conduct technical analysis of failures and provide necessary technical reports with relevant recommendations and solutions to reduce failures.
Ensure compliance with internal and external audits.
Maintain and monitor maintenance operating processes and procedures within the dealer network.
Conduct internal audits and provide assistance and solutions in areas lacking.
Liaise with the National Technical Manager and National Aftersales Manager regarding all relevant technical issues.
Visit customers where required/necessary.
Develop and implement action plans to address technical issues.
You may be required to perform other duties as required by Management.
Ensure that all tasks performed comply with minimum standards required.
Assist with Technical/Driver training.
Constructively support your manager, ensuring that the internal department relationships are properly maintained.
Personally manage work efficiently.
Maintain a high quality of work ethic at all times.
Build effective internal and external relationships via good communication.
Participate in all relevant training programmes.
Improve and develop the knowledge and skills of others.
Ensure that all Health and Safety rules are adhered to at all times.
Proper adherence to company policies, procedures, and company assets.
Maintain good housekeeping and filing.
Be appropriately dressed at all times and wear PPE when necessary.
Requirements:
Min 5 years’ experience in a similar role in the commercial industry.
Experience with Electrical (CAN Bus systems).
Master Tech & Engineering Qualification will be advantageous.
Personal Attributes:
Team Player.
Confident and proactive approach – Anticipates issues and requirements.
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Title: Technical Support Advisor
Company: Staff Solutions
Location: Johannesburg, South Africa
Category: Language/Bilingual (Technical Support)
