Overview
Technical Service Manager Jobs in Johannesburg, South Africa at SFG Engineering
Technical Service Manager Permanent Posted 4 hours ago SFG Engineering MAIN PURPOSE The Service Manager will be responsible to assist with technical queries, product launches; technical presentations and trade shows. The Service Manager will also be required to attend regular Drives meetings.
DUTIES AND RESPONSIBILITIES Provide 24-hour technical support:â—¼ Telephonic support to customers, branches and sales representatives.â—¼ On-site support for customers, branches and sales representatives:â—¼ Commissioningâ—¼ Fault repairâ—¼ Site Meetingsâ—¼ Problem evaluationâ—¼ Analyse and draw schematic diagramsâ—¼ Commission and test panels at the company or other panel builder.
Repair drives and soft starters:â—¼ Receive, analyse and repair faulty unitsâ—¼ Repairs on-siteâ—¼ Report to clients in writingâ—¼ Keep proper record of returns and repairs.
Administration of Warranties:â—¼ Prepare and submit warranty claims on company.â—¼ Keep record of all warranty claimsâ—¼ Ensure that all warranty values are recovered.
Management and Administration of Service Centre:â—¼ Put in place necessary procedures and systems for administration of the Service Centre.â—¼ Ensure that customers are timeously and correctly invoiced, where applicable.â—¼ Create and keep a set of master technical files up to date, for each product.â—¼ Ensure sufficient stock levels or required spares.â—¼ Assist branches to establish and maintain similar systems.â—¼ Report failures, statistics, invoicing and other matters as may be required periodically.
Training of Service Technicians:â—¼ Train or arrange training of Service Technicians on all LV and MV Drives and Soft Starters.
Support and training of service at Branch level:â—¼ Ensure that technical expertise at the Branches is at the same level as Head Office.â—¼ Ensure that all systems and procedures as implemented at Head Office are also implemented at the Branches.â—¼ Ensure that all Branches have the same technical documentation and service information asHead Office.
Training:â—¼ Assist with, or give customers technical training periodically as may be required.
QUALIFICATIONS/ EXPERIENCE◼ Grade 12/Matric◼ A recognized and relevant qualification (Electrician or Technician + N5/T3).◼ At least 3 years work experience specifically related to VSD service and repairs.◼ Computer literacy – good general computer knowledge and experience as well as Windows, MS Word, Excel, Power Point and Outlook.◼ Good negotiation and presentation skills.
SPECIAL REQUIREMENTSâ—¼ Must be able to read, write, speak and understand the English Language.â—¼ Valid Code 8 Drivers Licence.â—¼ Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.â—¼ Must possess the ability to make
independent decisions
when circumstances warrant.â—¼ A keen sense of urgency with strong customer service orientation.â—¼ Willingness and freedom to travel extensively, including frequent overnight stays away from home.â—¼
Hard working, resourceful, ambitious and have excellent business acumen.â—¼ Be able to negotiate and close deals.
WORKING CONDITIONSâ—¼ Position may require out of town travel from time to time.â—¼ Subject to work beyond normal working hours, evenings, weekends and holidays, should the need arise.â—¼ Attends and participate in continuing educational programs designed to keep you abreast of changes in your profession.
Must be able to work with limited supervision.
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Title: Technical Service Manager
Company: SFG Engineering
Location: Johannesburg, South Africa
Category: Language/Bilingual (Technical Support)
