Overview
Technical Service Desk Agent Jobs in Cape Town, Western Cape 8005 at RSAWEB
Job Information
Date Opened
19/05/2025
Job Type
Full time
Industry
Technical Support & Customer Services
Work Experience
5 years
Education Level
Grade 12 or equivalent
City
Cape Town
Province
Western Cape
Country
South Africa
Postal Code
8005
Job Description
Where the successful candidate will fit in?
Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have frequent walk-in customers as well.
Please note:
This position does not always entail remote assistance as we have frequent walk-in customers as well.
Should you be required to work remotely, you must have the following in place:
Reliable internet connection
Alternative power supply and connectivity options in case of loadshedding (UPS, hotspot, etc.)
Job Duties:
Responding to queries via phone, email or live chat
Taking ownership of customer issues and following standard service desk procedures
Troubleshooting and diagnosing issues with the following services: FTTH, WiFi, Broadband, LTE, Domains, Hosting Services, and ADSL.
Providing efficient and effective support to achieve a high rate of first-time resolution.
Following up with customers to ensure full resolution of the problem.
Ensure internal and external ticket communication is carried out in a professional and timely manner
Escalation of relevant incidents beyond 1st line support.
Adhere to shift roster and standby requirements.
And any other reasonable task.
Requirements
Completed grade 12
An IT/Telecommunication qualification
5 years’ experience providing Technical Support in a Service Desk Environment
5 years’ experience troubleshooting FTTH, FTTB, LTE, Broadband, WiFi, Domains, Hosting and ADSL.
At least 2-years experience within an ISP/Telecoms environment.
Experience using remote desktop support applications
Strong understanding of ISP/Telecoms networks
Comfortable with shift work and standby
Benefits
Company contribution to Medical Aid
Medical Insurance
Retirement Annuity contribution
Discounted Internet Connectivity
Free Barista prepared coffee, breakfasts and snacks.
Employee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
Exposure to latest industry technologies and standards
Lastly, a work environment that rivals the very best!
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
Title: Technical Service Desk Agent
Company: RSAWEB
Location: Cape Town, Western Cape 8005
Category:
