Overview
Technical Operations Manager Jobs in Sandton, South Africa at Boardroom Appointments
Technical Operations Manager
FORMALEDUCATION:
Matric (essential)
Bachelor’s degree in business management/law and/or related qualification (essential)
Regulatory Examination (RE5) certificate (desirable)
Risk Management certificate (desirable)
EXPERIENCE:
3-5 years experience in Operations/Claims/Client Service environment (essential)
2-3 years of claims management experience (essential)
Commercial, Corporate, and Assets Insurance Technical experience with aproven track record(essential)
KNOWLEDGE:
Knowledge of industry-specific regulations and standards such as:
Financial Advisory and Intermediary Services (FAIS)
Financial Sector Conduct Authority (FSCA)
Compliance Monitoring and Enforcement (CMS)
COMPETENCIES:
Excellent interpersonal skills
Strongleadershipand management abilities
Good analysis, judgment skills, andattention to detail
Goodproblem-solving skills
Customer-focused
High level of reliability and accountability
Excellent computer skills
PROCESS:
Manage and oversee internal projects, focusing on automating procedures and improving team processes.
Liaise with attorneys, loss adjusters, assessors, and investigators to ensure fair outcomes.
Manage the relationship between The Company and the cells/administrators regarding claims management processes.
Facilitate Market Conduct Culture training sessions to raise awareness amongst clients.
Consolidate and submit monthly claims and complaints reports (e.g., Conduct of Business Return Report) and any ad-hoc reports to the Head.
Oversee the management of claims and market conduct operations on the cell’s captive business, where required.
Draft reports and provide business feedback at various management platforms and forums.
Perform an annual review and audit of the client-based program to ensure compliance.
Manage client query processes by accurately tracking and resolving escalated queries, leveraging them as opportunities to improve client service and enhance business processes.
CLIENT:
Build and maintain relationships with clients, and internal and external stakeholders to fostercollaboration, trust, and long-term partnerships.
Make recommendations to improve client service andfair treatmentwithin the area of responsibility, enhancing overallclient satisfactionand loyalty.
PEOPLE:
Effectively manage team performance to achieve business objectives, providing feedback, coaching, andrecognitionto drive individual and collective success.
Monitor team performance and turnaround times by ensuring they meet operational deliverables in accordance with service level agreements (SLAs).
Drive a culture that guides best practices, and fosterscontinuous learning, improvement, and cohesiveness, promoting adynamicandcollaborative workenvironment.
FINANCE:
Support and control the budget and cost-saving initiatives within the business.
Investigate reported willful acts of non-compliance to organizational policy and practice, reporting findings to ensure adherence to regulations and policies.
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Title: Technical Operations Manager
Company: Boardroom Appointments
Location: Sandton, South Africa
Category: Management
