Overview
Technical Manager Jobs in Port Elizabeth, Eastern Cape, South Africa at ExecutivePlacements.com
Title: Technical Manager
Company: ExecutivePlacements.com
Location: Port Elizabeth, Eastern Cape, South Africa
Recruiter:
Staff Solutions Recruitment
Job Ref:
CPT000213/NM
Date posted:
Thursday, April 9, 2026
Location:
Port Elizabeth, South Africa
SUMMARY:
Our client, a well-established leader in the fields of Office Automation, Connectivity, Telecommunications, and Security is looking for an experienced Technical Manager to lead and support a dynamic team of Technicians. This role is based in Gqeberha.
POSITION INFO:
This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.
Key Responsibilities
Team & Operations Management
- Lead and manage a team of technicians responsible for installations and technical support.
- Oversee daily scheduling of installations and service tasks.
- Allocate workloads effectively and ensure team members understand their responsibilities.
- Maintain and manage the monthly standby roster and ensure effective after-hours support.
- Provide coaching and set performance goals in alignment with company objectives.
- Monitor team performance using KPI metrics and foster a culture of continuous improvement.
- Organise and facilitate technical training on new systems or product updates.
Customer Service
- Resolve customer issues effectively and escalate where appropriate.
- Recommend system upgrades or replacements based on site assessments or service challenges.
- Ensure consistent, high-quality service delivery across all technical support functions.
- Maintain accurate service records, documentation, and customer files.
- Facilitate post-installation training sessions for customers when needed.
- Continuously monitor and improve customer satisfaction levels.
Skills & Qualifications
- Minimum: Grade 12 (Matric)
- Advantageous: Previous experience in a managerial or supervisory role
- Basic networking knowledge
- Proficiency in Microsoft Office
- Experience with Yeastar, Samsung, or Panasonic PABX systems
- Basic understanding of Mikrotik (advantageous)
- Hikvision certification (advantageous)
- Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions
- Willingness to travel and work flexible hours as required
- Valid driver’s license
- Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability