Overview
Technical Customer Service Jobs in Johannesburg Metropolitan Area at SignalPET®
Title: Technical Customer Service
Company: SignalPET®
Location: Johannesburg Metropolitan Area
Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.
We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!
Key Responsibilities
Technical Support Responsibilities:
- Provide internal and external IT support, addressing technical issues for both new and existing customers.
- Manage the onboarding process for new customers.
- Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
- Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
- Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
- Support the roll-out of new product features and functionalities through testing and validation.
Customer Service Responsibilities:
- Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
- Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
- Maintain accurate records of customer interactions to improve service and identify trends.
- Follow up with customers to ensure satisfaction and gather feedback for service improvements.
- Ensure clear, effective communication across all interactions, both verbal and written.
Qualifications:
- Education: Degree or Certificate in Computer Science or a related field.
- Experience: Minimum of 3 years in a similar technical support including a customer service role.
- Technical Skills: Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
- Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
- Other Requirements: Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.
Work Schedule:
- This is an office-based role in Sandton with a flexible shift roster.
- Shift days may vary during the week, and a roster will be provided in advance.
- This is a 5-day workweek, but some shifts may fall during the night, on weekends or public holidays.
Language:
- Fluent English Speak, Read and Write (required)
Benefits:
- Discovery Health Medical Aid
- Discovery Retirement Fund
Join our team and make an impact by delivering excellent technical support while helping our customers thrive!