Overview
Technical Assistant – Transport Jobs in Bellville, South Africa at Nexio
OVERVIEW
Our Client requires a Technical Assistant to work within a Transmission/CDN fault management environment, providing a monitoring and incident management service on a 24×7 basis.
ROLE AND RESPONSIBILITIES:
A Technical Assistant is responsible for the following:
Monitoring Netcool and Network Management Elements in all regions across different NMS’s.
Attending to emails and telephone calls, reporting of faults and assigning tasks to operational teams performing first line maintenance/remote fixing of faults related to the client services environment.
Identifying unreachable (communications loss) elements, logging and managing until resolved.
Managing, tracking & updating open faults/incidents in-hand with operational teams until resolution & closure. [Including faults in-hand external and/or 3rd Party vendors.]
Minimizing & resolving client escalations as well as escalations highlighted by the team (Junior and other Senior Technical assistants).
Monitoring and escalating major Regional failures affected by Transmission faults. Notifying and updating relevant Regional support teams to attend on failure.
Using/Analyzing current available reports to resolve current & legacy network faults.
Providing First Line Maintenance information and Root Cause Analysis.
KEY PERFORMANCE INDICATORS:
The Operations Leader must review the following:
Dispatching of tasks to relevant teams.
Liaising with relevant teams and providing support.
Improving Performance towards the Clients KPI.
Adhering and following incidents management process.
Managing expectations of third parties.
Ensuring a mean to time to log (MTTL), mean time to dispatch (MTTD), mean time to restore (MTTR), mean time to close (MTTC) within allocated time.
Qualifications & Education Requirements:
Matric/Grade 12 (Essential) or NQF level 5 and higher.
ICT or Telecommunications certification would be advantageous.
CCNA certification will be advantageous.
Experience Required:
2/3 years of experience performing in a fault logging or incident management environment (Essential).
2/3 years of experience of working on Network Management Systems and fault diagnosis (Essential).
Tellabs/Nokia/Nokia DWDM/Huawei/Cisco NMS experience will be advantageous.
Knowledge of event management (Advantageous).
Knowledge of problem Management (Advantageous).
Knowledge in Application Performance Monitoring (Advantageous).
Basic understanding of IP Networks fundamentals (Advantageous).
Experience CMD/SSH/Putty commands (Advantageous).
Experience in fault localization through element management platforms.
Experience working with Remedy fault management (ETOM) system (Advantageous).
ITIL Foundation certification (Advantageous).
Good IT knowledge (A+/N+/Windows Server Certification) and experience (Advantageous).
Knowledge and Skills Required:
Analytical.
The ability to work in a team and to be proactive around self-learning.
The ability to work under pressure and to tight deadlines.
Willingness to assist with additional tasks given to the team.
Interpersonal skills.
Good judgment skill.
Good communication skills.
Good behavioral traits such as attitude, motivation, and time management.
Basic MS office skills (Word/Excel/Outlook).
Special Requirements:
Most important, be prepared to perform in a 24/7 environment, shift work, standby, and overtime.
Must be prepared to work outside of “working hours.”
Must be able to report to different reporting lines simultaneously.
Must be able to travel to and from client premises.
Application Submission Details:
Email Application to this link including the following:
Updated CV.
5-line motivation, maximum.
#J-18808-Ljbffr
Title: Technical Assistant – Transport
Company: Nexio
Location: Bellville, South Africa
Category: IT/Tech (IT Support, Technical Support, Systems Engineer)
