Overview
Tech Officer :Systems Engineer (MS) Jobs in Durban, KwaZulu-Natal, South Africa at BCX Zambia
Title: Tech Officer :Systems Engineer (MS)
Company: BCX Zambia
Location: Durban, KwaZulu-Natal, South Africa
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Date: 13 May 2025
Location: Umhlanga Rocks, KwaZulu Natal, ZA
Company: BCXP
Business unit, Department, Reporting
Business Unit: CPS
Department: EIS (MS Operating Systems COE)
Reports to: Manager: ITS Infrastructure
Core Description
To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values 
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24×7 on-call operation
Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Core Functional Skills & Capabilities
ICT Knowledge
Infrastructure Technology
Risk Management
Teamwork
Communication
Core Behavioural Competencies
Working with people
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Analysing
Deciding & Initiating Action
Culture Match
Job Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12
Experience
Additional Education -Preferred /Advantage
3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Or
5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable
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