Overview
Tech Officer: Customer Engineer Jobs in Stellenbosch, Western Cape, South Africa at BCX Zambia
Title: Tech Officer: Customer Engineer
Company: BCX Zambia
Location: Stellenbosch, Western Cape, South Africa
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Date: 11 Apr 2025
Location: Stellenbosch, Western Cape, ZA
Company: BCXP
Business Unit, Department, Reporting
Job grade/level OP1 Business Unit Cloud Platform Solutions Department Customer First Centre Position reports to Manager: IT Service Desk Span of Control
Core Description
To provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
Respond to client queries in accordance with service level agreements and log queries onto the system.
Analyse and resolve technical queries, within the service level agreements
Follow up on resolutions of client queries as per service level agreements
Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
Liaise within the Division to ensure queries are resolved timeously.
Provide technical support in adherence to quality standards and customer service excellence.
Core Functional Skills & Knowledge
Information Technology Solutions
Time & Priority Management
Communication
Troubleshooting Techniques.
Customer Focus
Telephone Etiquette
Remote Support
Core Behavioural Competencies
Job Match Rating
Delivering Results
Meeting customer expectations
Teamwork
Handling Pressure
Communication and Impact
Minimum Qualifications
NQF 4: Grade 12 National Diploma in Computer Science
Experience
Additional Qualification preferred or advantage
2 years experience
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Interact with similar levels at supplier and various stakeholders within BCX.
Special Requirements/ Employment Condition
Ability to cope under pressure
Drivers Licence and Reliable Vehicle – both required
Ability to work extended /long hours as and when required
Workplace/Physical Requirements
Billable
Full-time Office Based position.
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