Overview
Team Leader: Technical Support Jobs in Stellenbosch, South Africa at Capitec Client Care
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Date: 24 Feb 2025
Location: Stellenbosch, Western Cape, ZA
Company: Capitec Bank Ltd
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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
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Once you have completed the above finalize your application by clicking apply below.
Purpose Statement
To ensure users within Capitec Bank are fully operational and supported through leading technical support teams and ensuring delivery on operational workload in line with SLA agreements.
Engage with relevant Business units to understand the clients need
Lead the delivery of IT-facilities and projects, and ensure asset management life cycles are applied within the organization.
Ensure teams adhere to processes and that risks are mitigated.
To lead the delivery of technical / desktop support to users at Capitec Retail and Business Retail Centres and ensure that faulty equipment is repaired by suppliers according to SLA and standards.
Liaise with vendors regarding technical changes and support.
Incident and Problem management analysis.
Effectively lead the Technical Support team to contribute to the business objectives by enabling engineers to meet agreed-set targets while focusing on internal client service and support.
Providing detailed reports and trend analysis to inform managerial decision making.
Provide technical leadership from a solutions perspective to technical support teams. This will include solutions design where needed, technical incident and problem resolution and technology guidance to enable delivery to their clients.
Experience
Minimum:
5 Years’ minimum experience in a corporate technical support environment which should include the following:
Experience of managing and leading people/teams | overseeing and validating work of others
Experience in supporting executive management end-users.
4 Years experience working with knowledge related to Microsoft and Apple hardware and software technology.
4 Years’ experience in knowledge of diagnostic principles and troubleshooting using technology tools.
5 Years’ experience in client relationship management practices and principles
ITIL v4 Foundation
AWS Certification
Client relationship management practices and principles.
Qualifications (Minimum)
A relevant qualification in Information Technology – Technical Support or Information Technology – Computer Science
Qualifications (Ideal Or Preferred)
Bachelor’s Degree in Information Technology – Technical Support or Information Technology – Computer Science
Knowledge
Minimum
People / team leadership and management practices and principles
Regulatory requirements, compliance standards in a technical environment
General operations management practices and principles and stakeholder and client management
HR principles and processes
Client service principles and practices
Advanced knowledge in a corporate technology support environment
Knowledge related to end-user computing devices and peripherals (including desktop and laptop technologies).
Advanced Knowledge Microsoft hardware and of Microsoft and Apple software technology.
Basic Advanced knowledge of diagnostic principles and troubleshooting
Skills
Communications Skills
Analytical Skills
Negotiation skills
Leadership Skills
Interpersonal & Relationship management Skills
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
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Title: Team Leader: Technical Support
Company: Capitec Client Care
Location: Stellenbosch, South Africa
Category: IT/Tech (Technical Support, IT Consultant, HelpDesk/Support), Customer Service/HelpDesk (Technical Support, HelpDesk/Support)
