Overview
Team Leader: Insurance Claims Jobs in Bellville, Western Cape at Capitec Bank
Full Job Description
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Date: 11 Jun 2025
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, !
2. Once you have completed the above finalize your application
Purpose Statement
To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to
The Team Leader is also a Representative (REP) appointed by the bank.
Experience
Minimum:
Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment in a leadership role.
Ideal:
Credit Life and Funeral Insurance experience (role specific)
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification
Knowledge
Minimum
General Microsoft Office systems
Leadership Principles
Client Service
Credit Life and Funeral Cover Insurance claims, but may include additional products in the future as the bank expand its product range
Credit life cover includes the full claims assessment process for retrenchment, unemployment, temporary loss of income, death and permanent or temporary disability. It may from time to time include other ex gratia payments as confirmed by the Policy owners.
Funeral cover includes assistance gathering the minimum required documents and communication with clients relating to their claim status
Ideal:
Capitec Bank policies, including:
Disciplinary code and procedures
KPA procedures and policies
Adherence policies
Capitec banking system
Client relationship principles and environment
Liaising with 3rd party providers, insurers and re-insurers
Working knowledge of Capitec Bank’s integrated systems, structure and infrastructure
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Attention to Detail
Numerical Reasoning skills
Negotiation skills
Conditions of Employment
Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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Title: Team Leader: Insurance Claims
Company: Capitec Bank
Location: Bellville, Western Cape
Category:
