Overview
Team Leader – Claims Jobs in Sandton, Gauteng at Discovery Ltd.
Business Unit: Discovery Insure
Function: Management
Date: 30 Apr 2025
Key Purpose
To lead a team of total loss claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.
Areas of responsibility may include but not limited to
Full line management function within scope of role
Reporting to MANCO on Ops dashboard and team stats
Escalated query handling form various stakeholders
Reporting to various stakeholders on team performance
Call quality audits on own teams
Call coaching
Goal setting per advisor
Monthly 1:1’s and performance discussions
Education and Experience
Matric (Essential)
5 years’ minimum short term insurance claims experience (Essential)
3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Title: Team Leader – Claims
Company: Discovery Ltd.
Location: Sandton, Gauteng
Category:
