Overview
Team Leader Alternative Channels Jobs in Johannesburg, South Africa at Rmbwestport
Team Leader Alternative Channels page is loaded## Team Leader Alternative Channels locations:
Johannesburg time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
April 26, 2026 (4 days left to apply) job requisition :
R47926#
** Job Description
** To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
* Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
* Drive sales across product and campaign initiatives to exceed set targets
* Deliver customer experience excellence aligned to Organisational values and service standards
* Build professional long-term relationships with customers based on trust that builds the brand
* Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
* Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
* Provide customers with relevant information to keep them informed of products and service options
* Ensure full understanding of customer needs to deliver a quality service
* Ensure customer service solutions are aligned to the business operational plan;
Organisational values and service standards
* Communicate how customer service solution will be implemented and secure buy-in
* Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
* Ensure resolution of customer queries and complaints timeously and ownership of issues
* Analyse customer feedback to help improve customer service Propose ideas to improve customer service
* Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
* Engage in cross-functional relationships to obtain and to provide work support
* Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
* Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
* Ensure implementation of relevant policies, governance and practice standards across the business
* Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
* Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
* Develop an understanding of risks and risk management approaches
* Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
* Educate others and make suggestions for improvements
* Network and participate in specialist risk forums where required
* Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
* Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
* Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
* Understand competencies and skills required for own and employee’s development and performance
* Identify development needs and select effective solutions to address own and employee development needs
* Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
* Provide on the job coaching and guidance
* Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
* Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
* Participate in specialist…
Title: Team Leader Alternative Channels
Company: Rmbwestport
Location: Johannesburg, South Africa
Category: