Overview
Team Leader Jobs in Cape Town, Western Cape, South Africa at Sigma Connected Group
Title: Team Leader
Company: Sigma Connected Group
Location: Cape Town, Western Cape, South Africa
🌟 Team Leader – Join the Sigma Family! 🌟
Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.
As a Team Leader, you’ll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.
💚 Why Choose Sigma?
At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it’s all because of our people.
We live by our mission to #ImproveEverythingAlways, and we’re committed to creating an environment where everyone feels valued, included, and supported.
🎁 What Being Part of the Sigma Family Means
- Career Growth – Opportunities for internal promotion after probation
- Recognition – Monthly, Quarterly, and Annual awards with exciting prizes
- Wellbeing Support – Access to Mental Health First Aiders and EAP
- Sigma Forest – Receive a tree and track your environmental impact after probation
- Free Medical Insurance – Includes GP, dental, optometry, funeral and life cover
- Transport Benefits – Shuttle services to make commuting easier
- Connect & Collaborate – Via our internal social media platform
- Inclusive Culture – Everyone belongs in the Sigma Family
💼 What You’ll Be Doing
- Coach and inspire your team to become high performers through continuous development.
- Lead with integrity and care, creating an atmosphere of trust, support, and motivation.
- Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.
- Monitor and manage key aspects like attendance, quality, coaching, and performance.
- Set clear, achievable goals with your team, and support their growth and aspirations.
- Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.
- Ensure high standards of compliance, treating customers fairly and upholding company values.
- Be a visible, accessible leader who communicates openly and leads by example.
❌ What You Won’t Be Doing
- Operating without trust – we build strong, open teams.
- Avoiding feedback – we use it to grow.
- Ignoring team development – we invest in our people.
- Being reactive – we plan and stay ahead.
- Creating or allowing toxicity – we protect our culture.
- Setting unrealistic expectations – we lead with empathy and clarity.
- Avoiding accountability – we own our roles and results.
- Being unapproachable – we lead with heart and presence.
🏅 What You’ll Bring
- 2+ years of Team Leader experience in a BPO/Contact Centre environment
- Strong coaching and auditing skills
- Great understanding of KPIs and how to guide teams to success
- A Matric (Grade 12) or equivalent qualification
- Resilience under pressure and adaptability in fast-paced settings
- Excellent English communication (written & verbal)
- Solid knowledge of HR/IR processes
- Strong analytical and decision-making skills
- Ability to communicate clearly and confidently across all levels
✅ Simple, Straightforward Recruitment
We don’t believe in complicated processes.
Once you apply and we confirm you meet the criteria, we’ll move forward with the next steps quickly.
👋 Ready to Lead with Purpose?
If you’re excited about joining a people-first team that values your voice and your growth, apply today. Let’s build something great — together.
#ImproveEverythingAlways | #TeamSigma