Overview
Team Lead – Putco Jobs in Johannesburg, Gauteng at Blue Label Telecoms
Job Purpose
The Putco Team Lead is responsible for overseeing and managing all operational aspects of the Putco outlet, which services Putco passengers. The role requires leadership in financial reconciliation, process and staff management, security compliance, and achieving sales targets. The incumbent ensures smooth daily operations while maintaining high standards of service, accuracy, and team performance.
Key Responsibilities
Operational Management
Open and close the Putco Ticket Site according to shift schedules.
Conduct security inspections and enforce site protocols for all staff (e.g. bag and money declarations, locker protocols).
Supervise cashier activities, including issuing and receiving ticket stock, cash floats, and daily shift reports.
Financial & Stock Reconciliation
Perform daily reconciliations of shift reports, ticket stock serial numbers, float balances, and deposit slips.
Ensure all previous day discrepancies are resolved with the Operations Financial Manager.
Monitor and manage weekly stock counts, ticket deliveries, and recordkeeping.
Oversee ticket cancellation validations and procedures in compliance with policy.
Customer Service
Provide face-to-face support to passengers and resolve queries efficiently.
Escalate unresolved customer issues when necessary.
Leadership & People Management
Lead by example and foster a professional, respectful, and high-performing team culture.
Ensure staff comply with company procedures and security policies.
Support team development through coaching and adherence to internal standards.
Self-Management
Demonstrate a proactive, accountable work ethic with strong attention to detail.
Adapt to operational needs and changing priorities.
Engage in continuous learning and self-development.
Competencies
Behavioral Attributes
Integrity and honesty.
Passion and energy.
Resilience and adaptability.
Customer-centric mindset.
Problem-solving and innovation.
Leadership Qualities
Builds trust and relationships.
Demonstrates commercial and business acumen.
Drives results and accountability.
Coaches and develops team members.
Functional Competencies
Financial and reconciliation proficiency.
Attention to detail and accuracy.
Structured task execution.
Professional demeanor and conduct.
Willingness to travel across sites when required.
Ability to work shifts, including weekends and holidays
Planning & Autonomy
Operates within standardized practices with delegated decision-making authority.
Balances specific task execution with broader team and organizational awareness.
Education
Matric or equivalent. (Essential)
Experience
Minimum of 3 years’ experience in a supervisory role within a retail or sales environment.
Proven knowledge of financial processes and reconciliations.
Title: Team Lead – Putco
Company: Blue Label Telecoms
Location: Johannesburg, Gauteng
Category:
