Overview
Systems Analyst Jobs in Sandton, South Africa at Bidvest Bank
Primary
Purpose
The IT Support Analyst provides technical support and assistance to employees, customers, or stakeholders, resolving system issues in a timely and efficient manner. This role involves troubleshooting, analysing, and resolving technical problems, as well as providing guidance and training to users.
Minimum Requirements
Qualifications Matric
Certifications:
CompTIA A+,SQL,ITIL Foundation or equivalent qualifications Degree in Information Technology, Computer Science or related field Experience 4+ years as a systems analyst Solid knowledge of business information systems Working knowledge of business software applications Familiarity with SQL Ability to explain technical detail. Excellent
analytical skills
Solution Orientated
Duties and Responsibilities:
Technical Support:
Respond to and resolve technical issues via phone, email, chat, or in-person. Troubleshooting:
Analyse and troubleshoot application and system problems.
Problem Resolution
:
Resolve technical issues promptly and efficiently, escalating complex issues to senior technicians or management as needed. Documentation:
Maintain accurate records of technical issues, resolutions, and user interactions. User Training:
Provide guidance and training to users on software, application, and system usage. Compliance:
Ensure adherence to IT policies, procedures, and industry regulations
Skills:
Communication
:
Excellent verbal and written
communication skills
.
Problem Solving
: Â Strong analytical and
problem-solving skills
. Time Management:
Ability to prioritize tasks, manage time effectively, and meet service level agreements (SLAs) This position is advertised in line with our commitment to Employment Equity.
Title: Systems Analyst
Company: Bidvest Bank
Location: Sandton, South Africa
Category: IT/Tech (Technical Support, Systems Analyst, IT Support, IT Business Analyst)
