Overview
SWITCHBOARD OPERATOR Jobs in Sandton, Gauteng, South Africa at Anantara The Marker Dublin Hotel
Title: SWITCHBOARD OPERATOR
Company: Anantara The Marker Dublin Hotel
Location: Sandton, Gauteng, South Africa
Switchboard Operator
Full-time
Company Location: NH Johannesburg Sandton
Company Description
NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.
Route messages: Take messages and ensure they are delivered to the intended recipient.
Maintain phone system: Perform basic maintenance and troubleshooting on the phone system
Within, the top-performing people who do this job always demonstrate the following attitude:
Working with Others:
They always try to anticipate and exceed the needs of customers and colleagues
They use their own initiative and good judgement to solve problems in a calm and efficient
They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
They act with personal professionalism and integrity at all times
Taking Responsibility:
They always conduct business honestly and fairly. They keep sensitive information confidential.
They can prioritise their workload effectively and be organised and structured at work
They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Delivering Results:
They are committed to meeting and exceeding all performance standards
They constantly look to develop their own professional skills and abilities
They perform job tasks in line with established policies and procedures
They always try to provide a top-quality experience to all our guests.
Qualifications
Hospitality Qualification
Telephone Etiquette
Problem Solving
Customer Service
Excellent Communication Skills
Additional Information
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions with proven problem-solving capabilities offering support where required
Ability to work in an environment that demands excellence, time and energy
Strong communication skills
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.
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