Overview
Support Technician Expression of Interest Jobs in Vredenburg, South Africa at Allied Electronics Corporation Limited (Altron),
Position: Support Technician – Vredenburg (Expression of Interest)
Location: Vredenburg
Support Technician – Vredenburg (Expression of Interest)
Apply locations Arrow – Western Cape
Time type:
Full time
Posted on:
Posted 2 Days Ago
Time left to apply:
End Date:
March 28, 2025 (30+ days left to apply)
Job requisition : R-9743
Job Description
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Customer Relationship
Management:
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship.
Internal Processes:
Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Managers.
Maintain and manage sufficient boot stock.
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
Technical support, maintenance, trouble shooting on retail machines.
Human Capital:
Complete own training and development objectives as per agreed timelines in the personal development plan.
Ensure that all policies and procedures are followed according to the company requirement.
Job Requirements:
Qualifications and
Experience:
Matric or other equivalent qualification preferable.
A + Qualification.
Mechatronic diploma or equivalent preferable.
Mechanical, Electrical or Electronic engineering diploma or equivalent.
Strong Soft Skills.
Must have a valid driver’s licence and own reliable car.
Must have experience in a corporate environment.
Knowledge:
5- 7 years’ experience in maintaining equipment in an IT environment.
Computer literate in relevant operating system.
Mechanical skills.
Electronic skills.
Soldering skills.
Fault-finding techniques.
MS Office.
Education:
National Certificate Level 4 (N4) / Grade 12 (Required)
Languages:
English
About Us
Altron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that assist our customers to digitally transform.
Founded in 1965, Altron has a direct presence in South Africa, the Middle East and Australia. In addition, the group’s strategic partnerships with leading international technology companies give it access to leading technology capabilities.
Most of the group’s revenue and headcount is derived from the local market in South Africa, where Altron is headquartered. The group’s primary focus is in providing innovative solutions, across a range of verticals, that have a meaningful impact on society by addressing challenges facing communities in South Africa and beyond.
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Title: Support Technician Expression of Interest
Company: Allied Electronics Corporation Limited (Altron),
Location: Vredenburg, South Africa
Category: Language/Bilingual (Technical Support)
