Overview
Support Technician Jobs in Rustenburg, South Africa at Altron
Support Technician
Job Description
Key Responsibilities
Provide support to the team
Resolve complex calls
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
Manage the team and follow up on all calls
Maintain first-time-fix rate and recall rate under the stipulated requirements
Maintaincustomer relationship
Be pro-active on the calls allocated
Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
Maintain and manage sufficient boot stock
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Provide technical support, maintenance, and troubleshooting on Dell equipment
Educational Qualifications
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Matric qualification
A+ N+ Qualification
Dell Certifications will be advantageous
Mechanical Skills
Electronic Skills
Soldering Skills
Fault-finding techniques
Years Of Experience
5-7 years of experience in maintaining equipment in an IT environment
3 Years working on desktop equipment
Other Requirements
Goodcommunication(verbal and written) skills and interaction skills
High level ofattention to detail
Dedication to customers, both internally and externally
Must be flexible to take on additional tasks
Problem analysis
Perseverance
Self-Development
Valid driver’s license and own vehicle
Education
National Certificate Level 4 (N4) / Grade 12:
Information Technology (Required)
Languages
English
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Title: Support Technician
Company: Altron
Location: Rustenburg, South Africa
Category: IT/Tech
