Overview
Support Agent Jobs in Cape Town, South Africa at Datafin
ENVIRONMENT : A well-established and growing Prop Tech company situated in Westlake is currently in pursuit of a Support Agent to provide exemplary user support for our client’s Software Program Users, particularly those utilizing their Software as a Service (SaaS).
They are not looking for traditional call centre agents; instead, they value independent thinkers who excel at solving software usability issues through logical thinking and analysis.
DUTIES :
Logging Support Issues : Efficiently and accurately log all incoming support issues on their designated support issue logging system.
Issue Resolution : Professionally and effectively resolve all support issues logged on the system, ensuring client satisfaction and timely resolution.
Escalation : Identify and escalate relevant issues to the Support Desk Lead, appropriate Account Managers, and Developer Teams when necessary to ensure swift resolution.
Collaboration : Collaborate with the Production team to assist in delivering and testing projects and new functionalities, actively contributing to project implementation when required.
Agile Development : Actively participate in the Agile product development process by attending morning scrum meetings and addressing testing issues promptly.
Compliance : Adhere to all established processes, policies, and procedures, as well as any additional company policies applicable to all employees.
REQUIREMENTS :
Skills Proficiency (In One or More of the Following) : Microsoft Product Suite, Google Product Suite, Jira Software Experience.
We are seeking an individual with experience in the software development support space, making prior experience on an IT support desk essential for this role.
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Title: Support Agent
Company: Datafin
Location: Cape Town, South Africa
Category: IT/Tech (Technical Support, HelpDesk/Support)
