Overview
Supervisor Clearwater Jobs in Johannesburg, South Africa at Foot Gear SA
Position: SUPERVISOR CLEARWATER
Key Responsibilities
Sales & Performance
- Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV))
- Monitor daily sales performance and provide feedback to the team to improve results
- Drive conversion rates through active selling and customer engagement
Team Leadership & People Management
- Supervise and support team members to meet individual and team sales KPIs
- Conduct on-the-floor coaching and provide regular performance feedback
- Assist in managing staff attendance, punctuality, and productivity in line with company standards
- Support implementation of performance improvement plans (PIPs) where required
Customer Experience
- Ensure delivery of excellent customer service standards aligned to Footgear expectations
- Monitor and reduce customer complaints, ensuring resolution within required turnaround times
- Drive customer engagement behaviours (greeting, upselling, product knowledge)
Stock Control & Merchandising
- Oversee stock accuracy through regular counts and adherence to stock control procedures
- Minimize stock loss by maintaining shrinkage within acceptable company thresholds
- Ensure visual merchandising standards are implemented and maintained
- Drive stock replenishment to ensure product availability and sales optimisation
Store Operations & Compliance
- Ensure store is compliant with company policies and procedures requirements
- Maintain store standards in line with housekeeping and health & safety guidelines
- Support preparation for internal audits and stock takes, ensuring documentation is accurate and up to date
- Ensure all cash handling procedures are followed with zero tolerance for variances
Visual Merchandising & Brand Standards
- Ensure all visual merchandising is implemented in line with Company guidelines and seasonal campaigns
- Monitor and improve product presentation to drive sell-through and customer engagement
- Ensure key product lines are positioned to maximise sales performance and visibility
- Conduct regular floor walks to identify and correct merchandising gaps
- Implement and maintain promotional displays within required timelines
- Ensure pricing accuracy and ticketing compliance across all merchandise
- Drive team accountability for always maintaining consistent visual standards
Reporting & Administration
- Assist with completion of daily, weekly, and monthly store reports (sales, stock, staff performance)
- Monitor key store metrics and escalate performance risks
- Ensure accurate capturing of data on all relevant systems
Title: Supervisor Clearwater
Company: Foot Gear SA
Location: Johannesburg, South Africa
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