Overview
Student Success Manager | EdTech | Customer Service Specialist Jobs in Stellenbosch, South Africa at RS Consult
Our client, Fourth Rev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.
About
The Role
As the Student Success Manager, you will be the primary point of contact for learners, guiding them through their journey from onboarding to course completion and beyond. You will:
Organise and deliver 1:1 learner support sessions across multiple time zones
Facilitate group sessions, encouraging peer collaboration and engagement
Identify challenges learners may face and proactively provide solutions to ensure progression
Support seamless onboarding and help learners structure their study plans
Provide clear and effective communication through email, calls, and chat
Collaborate with course facilitators, mentors, and career coaches to support learner goals
Track learner progress and engagement, collecting feedback to enhance the learning experience
Work with internal teams to develop learner support strategies and improve processes
Provide ongoing alumni support after programme completion
Requirements
We are looking for someone with:
A Relevant Bachelor’s Degree
At least 3 years of experience in student success, learner support, or a related role within education
An understanding of digital skills industries and the career pathways learners will be entering
Strong interpersonal and communication skills, with the ability to engage diverse learners
Excellent administrative and organisational skills, with a proactive and problem-solving mindset
Experience in coaching, mentoring, or student guidance (preferred but not essential)
A customer-focused approach with a passion for supporting learners
The ability to handle sensitive information with professionalism and discretion
Benefits
Why Join Fourth Rev?
Fourth Rev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.
Fully remote role with a globally distributed team
Opportunity to make a meaningful impact on student success
Collaborative and dynamic work environment
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Title: Student Success Manager | EdTech | Customer Service Specialist
Company: RS Consult
Location: Stellenbosch, South Africa
Category: Education / Teaching (Bilingual)
