Overview
Sr Operational Process Analyst Jobs in Cape Town, South Africa at LexisNexis
Would you like to drive innovation and improvements?
Join us as a Sr Operational Process Analyst!
About our Team
Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
We are looking for a Sr Operational Process Analyst to join our team. This role involves contributing toward the improvements in our operational processes, policies, and supporting tools. You’ll be part of making critical decisions and communicating with teams/management in the Global Business Technology organization. You will lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes.
Additionally, you will be responsible for creating, distributing, generating, and maintaining analysis reports to assist with continual service improvement and ensuring adherence to policies.
Responsibilities:
Drive adherence to global service management processes (e.g. change, incident, release management).
Define and validate modifications and enhancements to service management policies, and procedures.
Analyze, propose, initiate, and drive process improvement activities.
Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
Review production changes for compliance with global change management policies.
Support development teams in the implementation of operational processes (e.g. test coverage, code coverage).
Provide training on service management and tool utilization.
Help manage the Change Advisory Board (CAB).
Create, distribute, generate, and maintain analysis reports that assist with continual service improvement.
Requirements:
Bachelor’s degree in management information systems, systems engineering, computer science, technology, or equivalent work experience.
Available to work shift hours 10:00 AM – 18:30 PM SAST.
ITIL knowledge required.
Excellent written and verbal communication skills.
Experience working with individuals/teams across multiple locations/time zones.
Experience and knowledge in change management principles, methodologies, and tools.
Demonstrated ability to work independently/with minimal direction.
Experience with Service Now, Azure Dev Ops preferred.
Ability and desire to learn new processes, tools, and technologies.
Ability to escalate issues using good judgment.
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Title: Sr Operational Process Analyst
Company: LexisNexis
Location: Cape Town, South Africa
Category: Business, IT/Tech (IT Business Analyst, IT Consultant)
