Overview
Specialist Sales Associate – Designer (40hr) – TFG Jewellery – Menlyn Jobs in Gauteng at The Foschini Group
This opportunity:
Is with a luxury jewellery brand, with a distinct focus on “Reimagining Heritage” in a way that revolutionises the norms we expect. It is the perfect marriage of timeless craftsmanship and bold innovation. Our pieces will offer a unique story and experience, designed for those who value legacy, exclusivity, and innovation. If you are attracted to being part of something extraordinary, then this is the Brand for you!
We are in search of a professional and passionate Specialist Sales Associate – Designer to embody our brand values and deliver the most memorable client experience. If you are inspired by refined taste, passionate about precious, exquisite product, motivated by purpose and devoted to creating a legacy, we invite you to apply to become part of our exceptional team.
Responsibilities:
Serve as a refined ambassador of the brand, offering a warm, bespoke client experience that reflects the artistry and elegance of our collections.
Design custom jewellery pieces in collaboration with clients, translating their vision into timeless creations that reflect their personal style.
Anticipate and exceed client expectations through thoughtful, tailored recommendations and a deep understanding of their needs.
Maintain strong sales performance by cultivating lasting relationships and consistently achieving individual and store targets.
Demonstrate in-depth product knowledge and stay informed on trends in fine jewellery, design, and luxury fashion.
Uphold the highest standards of store presentation, ensuring an environment that reflects the brand’s sophistication and excellence.
Requirements:
A Grade 12 qualification
A formal qualification in jewellery design is essential
1 years Sales experience (luxury or hospitality industry is desirable)
Articulate and poised, with a deep appreciation for fine craftsmanship and storytelling.
Proactive in approach and consistently exceed expectations
Maintains the highest standards of presentation, with a discerning eye for detail and Jewellery craftmanship
Navigates luxury environments with grace, sensitivity, and professionalism
Builds genuine client relationships while maintaining confidentiality
Skills:
Detail-Oriented
Notices the smallest aspects of presentation, customer behaviour, or product alignment.
Appreciates and communicates the craftsmanship and nuances of fine jewellery.
Discreet and Trustworthy
Maintains confidentiality with high-net-worth clients.
Can be trusted with sensitive information, high-value transactions, and VIP access.
Curious and Knowledge-Driven
Continuously learning about gems, design, fashion trends, and competitors.
Keen interest in the brand’s story, mission, and market positioning.
Anticipating and adopting innovations in business-building digital and technology applications.
Authentic and Personable
Builds genuine rapport with clients—comes across as real, not rehearsed.
Finds ways to connect personally while remaining professional.
Resilient and Composed
Handles rejection or difficult situations with grace.
Stays calm, diplomatic, and solution-oriented under pressure or criticism.
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Proactive Engagement
Initiates conversation and client follow-up without being overbearing.
Seeks opportunities to personalize the client experience (e.g., remembering anniversaries, tastes).
Active Listening
Asks open-ended questions and listens carefully to what clients want—not just in words but in tone and body language.
Uses insights to tailor recommendations and elevate the client journey.
Graceful Presence
Moves, speaks, and acts with elegance and assurance—embodying the essence of luxury.
Displays impeccable manners, patience, and attentiveness.
Adaptable and Agile
Able to shift tone or strategy depending on the client’s personality or cultural background.
Embraces change in product lines, brand positioning, or showroom dynamics.
The ability to multi-task.
Sales with Subtlety
Understands when to guide versus when to let the product speak.
Uses storytelling, not hard tactics, to close a sale.
Team-Oriented with a Brand-Builder Mindset
Supports colleagues and shares insights for the collective growth of the brand.
Acts as an ambassador inside and outside the boutique—speaks about the brand naturally and with conviction.
Consistently Present and Attentive
Makes each client feel like the most important person in the room.
Practices full presence—no distractions, no rush.
Behaviours:
Achieving Results – Is ‘results’ driven and achieves success by proactively tackling challenges
Adhering to Standards – Ensures quality and compliance in the delivery of their work
Commercial Thinking – Leverage’s market and business insights in the delivery of their work
Meeting Customer Expectations – Consistently delivers exceptional customer service
Adaptability – Is adaptable, resilient, and proactive in responding to different circumstances
Decision Making – Analyses complex situations to ensure effective and timely choices
Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.
Title: Specialist Sales Associate – Designer (40hr) – TFG Jewellery – Menlyn
Company: The Foschini Group
Location: Gauteng
