Overview
Specialist: Operational Support Jobs in Milnerton, South Africa at Capitec
Purpose Statement
- To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.
Experience
- Min:
- 3–4 years’ experience in a servicing or fast‑paced operational environment
- Exposure to operations environment and/or operational reporting environments
- Experience using Microsoft Excel (at least intermediate level)
- Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives
- Ideal:
- Exposure to analytical responsibilities, including interpreting data and providing actionable insights
- Proven ability to contribute to or support continuous improvement and operational change initiatives
Qualifications (Ideal Or Preferred)
- Bachelor’s Degree in Business Management
Knowledge
- Min:
- The business environment in the context of service providers.
- Client Engagement and Support policies and procedures
- Knowledge of business support systems
- Understanding of client experience principles and best practices.
- Ideal:
- Understanding of Capitec Bank’s internal environment and processes
- National Credit Act (NCA)
- Contact centre software tools
- Technical knowledge of telecom hardware
- Exposure to project coordination and tracking deliverables.
- Cloud service knowledge on platforms such as AWS connect and Salesforce
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Numerical Reasoning skills
- Planning, organising and coordination skills
- Problem solving skills
- Reporting Skills
Conditions of Employment
- Clear criminal and credit record
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Title: Specialist: Operational Support
Company: Capitec
Location: Milnerton, South Africa
Category: