Overview
Specialist Investigator Jobs in Cape Town at Vodafone
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Role Purpose/Business Unit:
To ensure the proper investigation of internal and external complaints/cases and the identification, recommendation and implementation of appropriate control measurements, in order to prevent and mitigate any threats to Vodacom.
Core competencies, knowledge, and experience:
Knowledge of Vodacom systems including Analyst Notebook will be advantageous
Policies and procedures, best/recommended practices and internal processes
Corporate Environment
Legislation
Experience in leading evidence and/or testifying in Criminal Courts, Disciplinary Enquiries, CCMA’s
Your responsibilities will include:
Internal Investigations:
Assess cases or files for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.)
Conduct proper investigation of all cases booked out on the Case Managements system and that such investigations are done in accordance with Vodacom policies and procedures (evidence sourcing, investigations, witness interviews, etc.)
Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacom.
Produce quality reports in accordance with business requirements.
Liaison with all Vodacom staff and clients.
Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required.
Ensure proper filing of all records in accordance with policy, legislation and business procedure
External Investigations:
Responsible for the proper investigation of all cases booked out on the Case Managements system and that such investigation are done in accordance with Vodacom policies and procedures.
Identify, recommend and implement control measures to pro-actively prevent other incidents of economic crimes against Vodacom.
Produce quality reports in accordance with business requirements
Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner.
Assist with police operations where necessary and ensure the arrests of identified suspects.
Dealer investigation
Liaison with all Regional Vodacom clients, external complainants, SAPS etc.
Provide Support:
Internal and external client support and guidance related various matters and queries (whistle blowing, external and internal customers, e.g. dealers, auditing, forensics, HR, business.)
Internal departmental and team support.
The ideal candidate for this role will have:
Relevant 3 year Degree/Diploma
3-5 years relevant experience is essential
Investigation Skills
Conflict Management
Risk Assessment
Interpersonal Skills
Report writing
Communication
We make an impact by offering:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 4 July 2025.
The base location for this role is Cape Town.
The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Title: Specialist Investigator
Company: Vodafone
Location: Cape Town
