Overview
Specialist: HR Business Partnering Jobs in Johannesburg at Vodafone
Role Purpose:
Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
Infinity Services Partner Company is looking for an HR Business Partnering Specialist
Create an enabling environment to drive performance and employee engagement across the business areas by partnering with business leaders by implementing the relevant and appropriate people plans. Facilitate the delivery of the Vodacom strategic HR priorities, through defining an appropriate strategy to deploy the people plan and partner with business leadership in the execution of the plan. The key focus will amongst others include but not limited to organisation effectiveness, talent management & building capabilities.
Your responsibilities will include:
HR Partnering:
Act as a trusted advisor to managers and teams on HR policies, employee relations, and performance management.
Serve as the first point of contact for HR-related queries from call centre agents and team leaders.
HR Operations
Support the rollout of learning and development initiatives, onboarding programs, and career pathing frameworks.
Support recruitment teams with onboarding processes and help implement retention strategies tailored to contact centre dynamics.
Assist with the recruitment of key positions within the contact centre environment
Assist team leaders with performance improvement plans and provide coaching on people management practices.
Manage attendance issues, disciplinary processes, and conflict resolution in a fair and consistent manner.
Maintain accurate employee records, manage shift-related HR documentation, and ensure compliance with labour laws.
Engagement & Culture:
Drive engagement initiatives, pulse surveys, and feedback loops to enhance workplace culture.
Drive initiatives to boost morale, reduce attrition, and promote a positive, inclusive workplace culture.
Help embed company values and support initiatives that foster innovation, agility, and collaboration.
Data & Insights:
Leverage HRIS and analytics tools to generate reports and insights that inform people decisions.
Track key HR metrics such as turnover, absenteeism, and engagement scores to inform continuous improvement.
Tech Culture Alignment:
Help embed company values and support initiatives that foster innovation, agility, and collaboration.
The ideal candidate for this role will have:
Must have technical/professional qualifications:
Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, or related field.
2–4 years of HR experience, preferably in a call centre or high-volume support environment.
Familiarity with HRIS systems and time/attendance tools.
Strong understanding of labour legislation and HR policies.
Excellent interpersonal and conflict resolution skills.
Ability to work flexible hours to support shift-based teams
Job Experience:
2–4 years of HR experience, preferably in a call centre or high-volume support environment.
Familiarity with HRIS systems and time/attendance tools.
Strong understanding of labour legislation and HR policies.
Excellent interpersonal and conflict resolution skills.
Ability to work flexible hours to support shift-based teams
Job Knowledge:
Good breadth of HR experience
Commercially savvy / business understanding
Strong relationship skills
Experience of supporting organisational change
Key Competencies
Empathy and approachability
Conflict resolution and mediation
Time management and prioritization
Communication across diverse teams
Resilience in high-pressure environments
Data-driven decision-making
Relating and Networking
Persuading and Influencing
Creating & Innovating
Presenting and Communicating Information
Deciding and initiation action
Delivering Results
Adapting & Responding to Change
Planning and Organising
Closing date for Applications: 01 July 2025.
The base location for this role is, Vodacom Midrand Campus.
The company approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Infinity Services Partner is committed to an organizational culture that recognises, appreciates and values diversity & inclusion.
Title: Specialist: HR Business Partnering
Company: Vodafone
Location: Johannesburg
