Overview
Spanish Speaking Customer Service Consultants Jobs in Cape Town, South Africa at MCI Careers
POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet thediverseneeds of our clients. With a commitment to excellence and afocus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a dedicated and motivatedSpanish Speaking Customer Service Consultanttojoin our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clearcommunicationand a high level of satisfaction.
This position requires working hours aligned with the United States, ensuring seamlesscommunicationandcollaborationacross teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES:
Key Responsibilities:
Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or othercommunicationchannels in Spanish.
Address and resolve customer complaints, technical issues, and inquiries, ensuring clear andeffective communication.
Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
Actively engage with Spanish-speaking customers to promote products and services,upsellingwhen appropriate.
Process sales orders, payments, and returns in a professional and efficient manner.
Accurately document customer interactions and transactions in the company’s system.
Report recurring issues or customer feedback to improve services and products.
Work closely with team members, including other bilingual agents, to ensure consistent service across allcommunicationchannels.
Provide feedback to management on customer needs and expectations to improvecustomer satisfaction.
Other responsibilities may be assigned as needed.
CANDIDATE
QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Grade 12
Previous experience in customer service, sales, or a similar role.
Fluent Spanish speaker with excellent verbal and writtencommunication skills.
Ability to listen attentively and address customer concerns promptly and effectively.
Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smoothcommunicationwith customers.
Comfortable using variouscommunicationplatforms, including email, chat, and CRM systems.
Strong organizational skills with the ability to manage multiple tasks at once.
A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensurecustomer satisfaction.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deservesrecognitionand reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
Paid Time Off:
Earn PTO and paid …
Title: Spanish Speaking Customer Service Consultants
Company: MCI Careers
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk, Language/Bilingual
