Overview
Spa Wellness Manager Jobs in Pretoria, South Africa at OttoBauthentic
The resort is a multi-revenue hospitality destination offering accommodation, conferencing, weddings, dining, wellness, and outdoor experiences. We are seeking a dynamic and commercially minded Spa & Wellness Manager to rebuild, elevate, and grow the spa into a high-performing guest experience and revenue-generating division.
This is a hands‑on transformation role for someone who can:
- Upgrade the spa offering and guest experience
- Build compelling packages and revenue streams
- Position the spa as a key differentiator within the resort
ROLE PURPOSE
To take full ownership of the spa and wellness division by:
- Enhancing the overall guest experience
- Increasing revenue contribution to the business
- Developing a strong wellness offering aligned to the lodge environment
- Driving utilisation through innovative packages and partnerships
KEY RESPONSIBILITIES Spa Transformation & Experience Design
- Redesign and elevate the spa offering and treatment menu
- Improve guest journey from booking to post‑treatment experience
- Introduce new treatments, rituals, and wellness experiences
- Enhance ambience, presentation, and service standards
Revenue Growth & Commercial Strategy
- Increase spa revenue and utilisation rates
- Develop high‑margin offerings including:
- Drive upselling across all guest touchpoints
Operations Management
- Ensure treatment quality and consistency
- Maintain hygiene, health, and safety standards
Team Leadership
- Recruit, train, and develop spa therapists
- Create a culture of service excellence and accountability
Guest Experience & Brand Positioning
- Deliver a premium and memorable wellness experience
- Ensure high guest satisfaction and repeat bookings
- Position the spa as a must‑do experience at the lodge
Product & Supplier Management
- Select and manage product houses / spa brands
- Control stock, treatment costs, and margins
- Introduce retail opportunities (if applicable)
KEY PERFORMANCE INDICATORS (KPIs)
- Guest satisfaction scores
MINIMUM REQUIREMENTS
- Minimum 5–8 years’ experience in spa or wellness management
- Proven experience in:
- Team leadership
- Experience in:
- Boutique hotel / lodge / resort environment (preferred)
CORE COMPETENCIES
- Experience design and guest journey thinking
- Leadership and team development
- Attention to detail and presentation
- Strong interpersonal and client engagement skills
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Title: Spa Wellness Manager
Company: OttoBauthentic
Location: Pretoria, South Africa
Category: