Overview
Software Support Consultant Jobs in Johannesburg Metropolitan Area at UniSource Software Services
Title: Software Support Consultant
Company: UniSource Software Services
Location: Johannesburg Metropolitan Area
UniSource Software Services is seeking an ERP Software Application Support Consultant for a full-time role based in the Johannesburg Metropolitan Area, with flexibility for remote work.
The successful candidate will provide application and customer support for ERP and business software solutions, assist clients with troubleshooting and day-to-day operational issues, and work closely with internal teams to ensure high levels of client satisfaction and system efficiency.
Responsibilities include:
- Providing software and application support to clients
- Troubleshooting and resolving user and system-related issues
- Assisting users with software processes and best practices
- Investigating data and reporting issues
- Supporting software implementations, upgrades, and user training where required
MINIMUM REQUIREMENTS
- 2.5 to 4 years experience in ERP, accounting software, or business application support
- Experience supporting business software:
- – Sage
- – Pastel
- – Xero
- – or similar business software applications
- Basic understanding of accounting concepts such as:
- debtors
- creditors
- invoicing
- stock
- Good Microsoft Excel skills, including:
- lookups
- filtering
- data analysis
- Basic SQL knowledge is advantageous
- Strong analytical and problem-solving skills
- Good communication and customer interaction skills
- Resourceful and willing to use AI tools, online knowledge bases, and documentation to solve problems
- Ability to work independently and within a team
IDEAL IF
- Experience with Sage 200 Evolution
- or Sage Business Cloud Accounting
- Exposure to manufacturing, retail, or ERP environments
- IT Diploma or related qualification preferred