Overview
Site Performance Manager Level 1 Global Grade 13 Jobs in Kathu, Northern Cape, South Africa at Barloworld Power Angola
Title: Site Performance Manager Level 1 Global Grade 13
Company: Barloworld Power Angola
Location: Kathu, Northern Cape, South Africa
Key Output
Gain intimate knowledge of the customer’s business, understand their requirements and act as a key
partner to achieving set business performance targets.
Use experience and available resource to accelerate and influence the delivery of interim containment
and permanent corrective actions to mitigate the impact of product issues.
Co-ordinate and manage subject matter expert and OEM representative’s deliverables in contribution to
site health.
Implement and run to completion continuous improvement programmes to improve the performance
and productivity of the equipment on site.
Analyse the site performance on a continuous basis and proactively address emerging issues before
they have an impact on the customer business (both CAT/Barloworld and 3rd party suppliers on the
equipment)
Build long term relationships with the customer – own the customer experience and drive net loyalty
score.
Tracking and reporting of site performance trends and key performance metrics, Availability, Utilisation,
Cost per Ton, Cost per hour, MTBF, Productivity and the Customer Experience and trending them with
similar fleets.
Acts as a performance consultant with customers in mind (a trusted partner) through establishing and
maintaining effective relationships with internal and external customers.
Co-develop, implement and manage product support and equipment management processes at site
with the customer, CAT and site management.
Develop equipment performance baseline and trends and work with relevant stakeholders to
understand variation and downtime drivers.
Influence the CAT brand perception on sites and create a favorable customer experience.
Grow market share and recognize new sales and aftersales opportunities.
Qualification, Experience And Competencies
National Diploma / bachelor’s degree in a relevant Engineering discipline
A Post graduate qualification in Management or equipment Asset Management advantageous.
> 5 years operational management experience (Site Management or OEM)
> 3 years equipment performance management experience
Working experience of CMMS and ERP systems
Working experience of MS Office & project management
Understanding of Life cycle costing, cost per ton drivers and product problem management.
Extensive knowledge of the mining industry & site operations, CAT product application, CAT technology
offering, Maintenance & Repair best practices
Analytical thinking (L3); Judgement (includes Decision Making) (L2); Verbal and Written Communication
(Including listening) (L3); Drive, Energy and Initiative (results-focus) (L3); Networking and Liaison (L3);
Influence and Negotiation (L3); Practical Execution Management (Planning, Organising & Monitoring)
(L2); Innovation