Overview
Site Manager- Fuel & Convenience Retail Jobs in Durban, KwaZulu-Natal, South Africa at ExecutivePlacements.com
Title: Site Manager- Fuel & Convenience Retail
Company: ExecutivePlacements.com
Location: Durban, KwaZulu-Natal, South Africa
Recruiter:
Meondoholdings.co.za
Job Ref:
SM-FCR-0426
Date posted:
Friday, April 24, 2026
Location:
Durban, South Africa
Salary:
250000
SUMMARY:
SITE MANAGER- FUEL & CONVENIENCE RETAIL
POSITION INFO:
The Site Manager is accountable for the end-to-end management of the petrol station forecourt and convenience store, ensuring seamless operations across procurement, stock control, customer service, financial performance, and strict compliance with health, safety, and regulatory standards.
*1. Procurement & Supplier Management (Buying)*
- Source and procure fuel, retail stock, and consumables from approved suppliers
- Negotiate pricing, delivery schedules, and credit terms where applicable
- Monitor supplier performance, ensuring quality, consistency, and reliability
- Plan and forecast stock requirements based on sales trends and seasonal demand
- Ensure timely ordering to prevent stockouts and overstocking
*2. Inventory & Stock Control*
- Manage fuel stock levels, including daily dip readings, reconciliations, and variance analysis
- Oversee store inventory, including receiving, pricing, and merchandising of goods
- Conduct regular stock counts (daily, weekly, monthly) and investigate discrepancies
- Minimise shrinkage, wastage, and expired stock through strict controls
- Implement stock rotation (FIFO) and ensure product quality standards are maintained
*3. Forecourt & Store Operations Management*
- Oversee daily operations of fuel pumps, POS systems, and store functions
- Ensure fuel pumps, tanks, and equipment are maintained and calibrated
- Maintain store layout, cleanliness, and merchandising standards
- Ensure availability of key product lines and promotional displays
- Manage operational workflows to ensure efficiency and minimal downtime
*4. Financial Management & Controls*
- Oversee daily cash-ups, reconciliations, and banking processes
- Monitor fuel sales, shop sales, and gross profit margins
- Control expenses and manage operational budgets
- Identify revenue growth opportunities and cost-saving initiatives
- Ensure strict adherence to financial controls to prevent losses or fraud
*5. Customer Service & Experience*
- Deliver a high standard of customer service across both forecourt and store
- Train staff on customer engagement, upselling, and complaint handling
- Resolve customer complaints promptly and professionally
- Maintain a welcoming, clean, and safe environment for customers
Implement initiatives to improve customer loyalty and satisfaction
*6. Staff Management & Development*
- Recruit, train, and supervise staff across all shifts
- Develop staff schedules aligned with peak trading periods
- Monitor performance, provide coaching, and conduct appraisals
- Enforce discipline and adherence to company policies
- Promote teamwork, accountability, and a customer-focused culture
*7. Health, Safety & Environmental Compliance*
- Ensure full compliance with fuel industry regulations and local health & safety laws
- Conduct regular safety inspections of pumps, tanks, and storage areas
- Enforce safe handling, storage, and dispensing of fuel and hazardous materials
- Ensure staff are trained in emergency procedures (fire, fuel spills, evacuations)
- Maintain fire safety equipment, spill kits, and first aid readiness
- Ensure proper waste disposal and environmental protection practices
*8. Security & Risk Management*
- Implement measures to prevent theft, fuel loss, and stock shrinkage
- Monitor CCTV systems and ensure proper incident reporting
- Enforce strict cash handling and banking procedures
- Investigate and report any irregularities or incidents
- Ensure the safety of staff and customers at all times
*9. Reporting & Administration*
- Prepare daily, weekly, and monthly operational and financial reports
- Maintain accurate records of fuel, stock, sales, and staff attendance
- Ensure all compliance documentation is up to date
- Liaise with head office, auditors, suppliers, and regulatory bodies
*10. Sales Growth & Business Development*
- Drive promotions and marketing initiatives within the store and forecourt
- Identify opportunities to increase basket size and fuel volumes
- Optimise product mix based on customer demand
- Build relationships with regular customers and the local community
- Continuously seek ways to improve profitability and site performance