Overview
Short Term Client Services Consultant Jobs in Johannesburg, South Africa at Absa Group
Position: Â Short Term Insurance Client Services Consultant
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of thisexcitinggrowth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Customer
Experience:To provideservice excellenceand achievecustomer satisfaction.
Call Resolution:Resolve incoming client queries by utilising all available tools and ensuring that calls with relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted.
Quality Assurance of service and calls:Ensuring that all claims information related to appointment of service is captured on the ASTI system and that follow-up with service providers is completed so that quality and productivity standards are met in all actions with customers.
Compliance and
Risk Management:Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience as Per the FAIS Act, Product Specific Training once Onboarded, Class Of Business Training, ContinuousProfessional Development, Attest To Honesty, Integrity, and Good Standing.
Education
FurtherEducationand Training Certificate (FETC):
Business, Commerce and Management Studies (Required).
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to thediversityof the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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Title: Short Term Client Services Consultant
Company: Absa Group
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk
