Overview
Short Term Claims Manager Jobs in Pretoria, South Africa at South Africa
The short-term claims manager is a leader responsible for managing the end-to-end claims operations function across all short-term Insurance lines, including Building, Content, and Portable Possessions. This role is pivotal in driving operational excellence, ensuring superior customer outcomes, and building a high-performing, accountable, and engaged claims team. The ideal candidate is an experienced insurance professional with a proven track record of delivering results, developing teams, and driving profitability.
Key responsibilities:
Lead and oversee daily operations across all claim’s functions (FNOL, processing, assessment, repair/replacement). Ensure delivery of agreed SLAs, KPIs, and
regulatory compliance
standards (including FAIS, TCF). Continuously optimise system workflows. Drive strategic improvements using MI dashboards, reporting insights, and operational reviews. Identify and manage claims trends, process gaps, and risk areas; propose and implement improvements. Provide strong people
leadership
through coaching, mentoring, and development plans.
Handle high-risk, complex, or escalated claims with urgency and
professionalism
. Partner with external vendors, service providers, and assessors to ensure quality and cost-effective claims fulfilment. Build a culture of accountability, performance excellence, and service
innovation
within the team. Support the Head of Claims with
strategic planning
, budgeting, performance reporting, and audits.
Experience and skills:
5–10 years of experience in short-term insurance claims, with 3+ years in an operations
leadership
role. Demonstrated success in managing large teams and delivering against profitability and performance goals.
Proven track record
in transforming claims operations and driving measurable outcomes. Strong working knowledge of home/property insurance products and the full claims lifecycle. Expert in claims systems, data reporting tools, and operational performance metrics.
Strong communicator, strategic thinker, and confident decision-maker. Deep understanding of compliance, governance, and risk frameworks relevant to insurance claims.
Qualifications
Matric / Grade 12 (Required) FETC:
Short-Term Insurance (NQF Level
4) (Required) RE5 Certification (Required) RE1 Certification (Advantageous) FAIS Fit and Proper compliance (as per regulatory role requirements) (Required) A tertiary qualification in a relevant field is advantageous (Advantageous)
Working Conditions:
Reside in Pretoria, within 15km radius from Menlyn Mall Multilingual would be advantageous Own reliable car and valid driver’s license #J-18808-Ljbffr
Title: Short Term Claims Manager
Company: South Africa
Location: Pretoria, South Africa
Category: Management (Program / Project Manager, Risk Manager/Analyst), Insurance (Risk Manager/Analyst)
