Overview
Shop Assistant / Cashier – Umhlanga & Surrounding Areas Jobs in KwaZulu-Natal, South Africa at Clicks Group
Title: Shop Assistant / Cashier – Umhlanga & Surrounding Areas
Company: Clicks Group
Location: KwaZulu-Natal, South Africa
Listing reference: click_019511
Listing status: Online
Apply by: 19 March 2025
Position Summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Kwazulu Natal
Contract: Permanent
EE position: Yes
Introduction
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job Description
Job Objectives:
To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge
Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Skills
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
Competencies
Essential:
Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations
Desirable
Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks
Experience
Minimum requirements
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education
Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level
