Overview
Services Manager Jobs in Klerksdorp, South Africa at Abantu Staffing Solutions
Location: Klerksdorp
The position reports to the Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth, and people. Services managed include: catering, cleaning/bundled services, security, garden, hygiene, pest control, waste management, laundry, coffee shops, and paid parking services.
Education and Experience:
Recognized National Diploma or Advanced Certificate in Facilities Management (preferably)
Relevant industry experience and proven track record in managing outsourced and insourced soft services, integrated facilities management, and bundled service contracts
Experience managing large teams, both insourced and outsourced
Duties and Responsibilities:
Effective management of external service providers:
Identify services and providers in line with Corporate Real Estate Services (CRES)
Review and sign SLA documents aligned with organizational requirements
Monitor SLA conformance, identify gaps, and implement corrective actions
Maintain productive relationships with service providers and stakeholders
Participate in review meetings
Quality systems management:
Conduct customer satisfaction surveys regularly; address complaints and issues
Ensure providers conform to quality standards and health and safety legislation
Identify incident trends and drive corrective actions
Ensure compliance with ISO 9001:2008, ISO 14001:2004, and health industry regulations
Prepare for and participate in audits
Financial management:
Participate in budgeting and monitor performance
Plan and implement Capex expenditures
Review benchmark reports for cost and quality management
Manage invoices and scope changes
Identify process improvement opportunities for cost savings
People management:
Demonstrate leadership aligned with organizational values
Participate in leadership rounds
Recruit, motivate, and develop staff
Facilities management:
Maintain hospital facilities in a clean and functional state
Manage large facilities projects including analysis, mobilization, and implementation
Knowledge and background:
Professional:
Experience in budget management, multi-disciplinary environments, procurement, and SLA management
Knowledge of contract management and health and safety regulations (OHS Act)
Technical:
Strong organizational skills
Ability to manage large teams
Accuracy and deadline adherence
Commercial awareness and contract documentation understanding
Social:
Excellent interpersonal skills
Flexibility and resilience
Ability to work under pressure, individually and in teams
Contribute to continuous improvement initiatives
Responsibility for service levels across disciplines
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Title: Services Manager
Company: Abantu Staffing Solutions
Location: Klerksdorp, South Africa
Category: Management (Program / Project Manager, Operations Manager, Healthcare Management, General Management)
