Overview
Services Account Manager Jobs in Johannesburg, South Africa at Philips
Job Title:Services Account Manager
Job Description:The Services Account Manager develops and executes strategic and tactical sales plans to exceed financial targets for the revenue of the Southern Africa service PNL.
You are responsible for:
Overall Customer Services (CS) revenue business.
Promoting and executing the sales of CS products together with district sales teams in accordance with the CS sales strategy.
Establishing and maintaining effective Customer/Channel Partner relations in cooperation with district management and district sales teams.
Analyzing CS business data, market trends, and competition to strategically position CS sales products in a competitive and profitable manner.
Registering and reporting sales activities using sales tools in accordance with reporting requirements.
Providing input and feedback on sales strategy and planning to district and regional management.
Driving Point of Sale opportunities with the Account Managers.
Maintaining and increasing CS contract penetration for Installed Base.
Promoting and executing the sales of out-of-warranty contracts.
Promoting and executing the sales of higher-level CS contracts (e.g., silver to gold).
Promoting and executing the renewal of CS contracts.
Reporting customer feedback according to applicable quality standard policy.
You are the right fit if:
Bachelor’s degree or equivalent.
Minimum 8+ years’ experience in Customer Services, ideally from ahealthcarebackground.
Good understanding of sales approach or ideally solid sales experience.
Outgoing and friendly personality with a winner mentality.
Great collaborator with experience in managing indirect reports and channel partners.
Strongcommunicationandanalytical skills.
Good experience with Excel.
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities rn more about ourcommitment todiversityand inclusion.
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Title: Services Account Manager
Company: Philips
Location: Johannesburg, South Africa
Category: Sales, Business
