Overview
ServiceNow Consultant Jobs in Cape Town, South Africa at Parvana
What you will be doing:
Gather requirements and translate them into Service Now solutions.
Support Acceptance Testing and develop training materials.
Promote Service Now best practices.
Create and maintain documentation (specifications, test plans, training materials, etc.).
Conduct testing and maintain test environments.
Engage with end-users to understand requirements and translate them into Service Now solutions.
Participate in Service Now configuration and make supervised technical changes in Dev instances.
Provide guidance and mentoring to colleagues.
Diagnose and resolve platform issues.
Stay informed about Service Now advancements and promote innovation.
Collaborate on the configuration and support of our Service Now instances.
What our client is looking for:
Service Now certifications , Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA) would be beneficial.
3+ years of Service Now consulting experience with practical expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
Proven experience leading large Service Now implementations and aligning them with business goals.
Strong client-facing skills with the ability to communicate technical details to diverse audiences.
Proficient in efficiently resolving technical issues with minimal disruption.
Demonstrated ability to mentor technical teams and foster collaboration.
Familiarity with at least one investment management application preferred (, eFront, Intralinks).
Title: ServiceNow Consultant
Company: Parvana
Location: Cape Town, South Africa
Category: IT/Tech (IT Consultant, IT Project Manager, Technical Support, Systems Analyst)
