Overview
Service Support Coordinator – Earthmoving Jobs in Johannesburg Metropolitan Area at EnableSA Recruitment
Title: Service Support Coordinator – Earthmoving
Company: EnableSA Recruitment
Location: Johannesburg Metropolitan Area
Position: Service Support Coordinator – Earthmoving
Location: Johannesburg
Requirements:
- Grade 12
- Earthmoving Mechanic Trade Test
- Minimum 3 – 5 years technical experience in the earthmoving industry
- Minimum 2 years experience in the warranty processes
- Valid drivers license
Responsibilities:
- Submit all warranty claims within OEM timelines
- Monitor claim status and resolve rejected or pending claims
- Ensure all supporting documentation is complete and accurate
- Reconcile OEM payments against submitted claims
- Develop and implement annual technical training plan
- Monitor completion of OEM training and certifications
- Mentor technical personnel and dealers
- Ensure compliance with company policies and procedures
- Maintain accurate service, warranty and technical records
- Monitor machine health through telematics
- Review SOS reports and critical machine alerts daily
- Coordinate preventative maintenance and repairs before failures occur
- Communicate recommendations to branches and customers
- Monitor monthly OEM KPIs and dealer performance
- Review performance with branches and dealers
- Implement corrective actions where targets are not achieved
- Drive continuous improvement initiatives