Overview
Service Recovery Advisor Jobs in Johannesburg, Gauteng at FirstRand
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
Resolve all customer queries efficiently, and within agreed timelines.
Prepare business communication that is of a professional standard
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
Manage own development to increase own competencies
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
26/05/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Title: Service Recovery Advisor
Company: FirstRand
Location: Johannesburg, Gauteng
Category:
